No Downtime.
No Hourly Bills.
No Escalation Chains.
When you call Newplan, you speak directly with senior engineers who designed your systems — not a helpdesk, not a ticket queue. It all runs on one flat monthly fee — no hourly bills, no surprises.
24/7
Proactive Monitoring
<2hr
Response Time
$0
Surprise Bills
IT That Just Works — Run by Senior Engineers
One flat monthly fee. No helpdesk, no ticket queues, no surprises — just technology that quietly does its job.
Senior Engineers Answer the Phone
No helpdesk. No ticket queue. No escalation chains.
Systems Built Right the First Time
Fewer issues because systems are designed, not patched.
Security Built In by Default
High-level protection without add-ons or upsells.
Predictable, Flat Monthly Pricing
No hourly bills. No surprises.
Most IT Companies Leave Small Businesses Exposed
You call for help and get a ticket number. You wait in line behind bigger clients. You pay for every little fix. Sound familiar?
Ticket Queues & Offshore Callbacks
You call for help and get passed from person to person. Nobody knows your name, your systems, or your business.
Surprise Bills & Hidden Fees
Every phone call, every visit, every "quick fix" comes with an invoice. You can never predict what IT will cost.
Reactive, Not Proactive
Your IT provider only shows up when something breaks. Nobody is watching your systems or preventing problems.
Security Is an Afterthought
Your antivirus is outdated, your backups haven't been tested, and one phishing email could shut everything down.
No Strategic Guidance
Your IT person fixes things but never advises. Nobody is aligning IT with your business goals.
Low-Grade IT Anxiety
Even on good days, there's a background hum of stress. Is our data safe? Will the WiFi hold?
Your Free 8-Point
IT Health Check
A senior engineer reviews your entire environment and hands you a plain-English, color-coded report — so you see exactly where you stand. No jargon. No obligation.
Internet Reliability
Standardization
Identity Security
Data Protection
Threat Protection
Compliance
Documentation
Continuity
Plain-English. Color-Coded. Actionable.
One-Page Report
Clear summary
of your IT health
Plain-English Score
Understand your risks
at a glance
30–60 Day Action Plan
Prioritized next steps
that matter
No Obligation
100% free. No pressure.
Just clarity.
From First Audit to Ongoing Partnership — Here's What to Expect
Our transparent process ensures you always know what's happening with your IT.
Free IT Health Check
Our experts evaluate your entire IT environment — WiFi, backups, devices, and security — delivering a clear report of hidden risks.
Flat Monthly Fee
Based on your needs, we provide a predictable, flat monthly plan. No hidden costs, no hourly bills.
Full Onboarding & Stabilization
We secure and stabilize your systems in the first month — resolving immediate issues and hardening security.
Ongoing Support & Strategy
Unlimited support, 24/7 monitoring, daily backups, and quarterly reviews aligned with your growth goals.
One Flat-Fee IT Partnership — Built for How You Work
We adapt ITShield to fit your industry, not the other way around. Each Edition is a managed IT service tailored to your industry — not software.
Retail
Smooth transactions. Zero slowdowns.
- POS system setup and 24/7 monitoring
- Secure staff and guest WiFi
- Networked camera support
- Fast help for floor teams
- Seasonal scale-up support
Hospitality
Flawless stays. Supported teams.
- Guest WiFi with tiered access
- Booking and reservation continuity
- Always-on monitoring and support
- Staff onboarding support
- Lobby and conference optimization
Legal
Client data protected. Always.
- Encrypted access and data protection
- Compliance-ready systems
- Staff security training
- Secure document management
- Email continuity and archiving
Office
IT that stays out of the way.
- Secure file sharing and collaboration
- Voice and collaboration systems
- Device and user management
- VoIP phone systems
- Quarterly productivity audits
Businesses That Stopped Worrying About IT
"We stopped worrying about IT the day we switched to ITShield. No more downtime, no more surprise bills — just reliable technology and people who actually care."
Sarah Chen
Operations Manager, Metro Legal Services
"Newplan doesn't just fix problems — they prevent them. Their proactive approach has saved us thousands in potential downtime costs."
Michael Rodriguez
Owner, Hudson Valley Manufacturing
"The personal touch makes all the difference. When I call, I get someone who knows our business and can solve problems quickly."
Jennifer Walsh
Practice GM, Westchester Medical Group
Old-School Values. Modern Protection.
Newplan IT was built on a simple belief: local businesses deserve premium IT support without being treated like second-class customers. Founded by Josh Newman, our team delivers the kind of personal, accountable service that big IT companies have forgotten.
We don't use helpdesks. We don't have ticket queues. When you call Newplan, you reach the people who actually designed your systems — and they know your name.
Prevention First
Problems handled before emergencies
Real Accountability
Humans who know your business
Clarity Over Confusion
You'll always understand what and why
Speed as Standard
Fast response is the baseline
The People Who Pick Up the Phone
No call centre. No outsourced helpdesk. When you call Newplan, one of these senior engineers answers — and they already know your setup.
Josh Newman
Started Newplan to fix what the big IT shops broke — and still picks up the phone himself.
Steve Carey
Designs and hardens client systems so the problems never get a chance to start.
Jack Asaro
Your first call when it’s urgent — the engineer who already knows your setup.
Everything You Need to Know
You Stop Worrying About IT — Permanently.
Book your free IT Health Check. A senior engineer will evaluate your entire environment and deliver a clear report — no pressure, no obligation.