ITSHIELD - Retail Edition
Boutique IT Service for Retail Stores
Transactions & WiFi That Never Let You Down
No hourly billing. No surprise invoices. Just flat-fee IT that keeps your POS, WiFi, and store tech running flawlessly.
Every minute of downtime costs sales. ITShield Retail Edition delivers proactive support, fast onsite service, and predictable protection — so your staff can focus on serving customers, not fighting IT.
Stop Losing Sales to IT Problems
Every minute your POS system is down costs you money. WiFi dead zones frustrate customers. Slow registers create long lines that drive shoppers away. These aren't just inconveniences — they're direct hits to your bottom line.
Traditional IT support leaves you waiting for fixes while customers walk out. You need a partner who understands that in retail, technology problems equal lost revenue.
That's exactly what ITShield™ delivers.
Did you know? The average retail store in the tri-state area loses $5,600 per hour during POS system downtime!
The ITShield Difference
Proactive Monitoring
We catch problems before they affect your customers. Our 24/7 systems monitoring means issues get resolved while you sleep, not during your busiest sales hours.
Transparent Flat-Fee Pricing
No surprise invoices. No hourly billing. One predictable monthly fee covers unlimited support, so you can budget with confidence and focus on growing your business.
Senior Retail Expertise
We understand retail operations. From holiday rushes to inventory systems, our team knows what keeps stores running and customers happy.
This isn't a patchwork of fixes or hourly tickets. ITShield eliminates downtime, stops surprise invoices, and gives you confidence that your business is always protected.
First 30 Days: Stabilization & Setup
We build the foundation so your systems are reliable, secure, and fully supported.
01
Complete IT Audit
Full assessment of your store network, WiFi, POS devices, and security infrastructure. We identify every vulnerability and performance bottleneck.
02
Immediate Issue Resolution
Fix critical problems like slow WiFi, POS crashes, and printer connectivity issues that are currently impacting your operations.
03
24/7 Monitoring Integration
Connect all devices to our monitoring system so we can detect and resolve issues before they affect your business.
04
Security & Backup Deployment
Implement enterprise-grade protection including endpoint security, automated backups, and staff cybersecurity training.
Unlimited Support. Complete Protection. Real Partnership.
Our goal is simple: manage and maintain your systems so well that you never wait for IT support and never worry about downtime.
Complete Relief
No more waiting hours for IT. Your infrastructure is stable and reliable, day in and day out.
Total Confidence
Sleep better knowing your data is secured, backed up daily, and tested with real recovery drills.
Clear Visibility
Get regular IT health reports showing exactly what’s fixed and how you’re protected going forward.
True Partnership
A dedicated team that knows your business, not a “break-fix” vendor who only shows up when things go wrong.
What’s Included Every Month
Unlimited Support
Onsite and remote assistance
24/7 proactive monitoring
Same-day emergency response
Direct access to senior engineers
Complete Protection
Daily automated backups
Real-time ransomware defense
Secure WiFi management
Compliance support (PCI, HIPAA)
Business Growth
Quarterly strategy sessions
Staff training and onboarding
Vendor relationship management
Cloud optimization services
Retail-Specific Enhancements
ITShield Plus goes beyond standard IT support with features designed specifically for retail operations
Optimized In-Store WiFi
Staff work faster and customers stay connected without interruptions.
POS Integration & Monitoring
Every sale goes through without delays, errors, or downtime.
Secured Smart Devices & Cameras
Keep your store safe while eliminating weak security gaps.
Holiday & Peak-Time Scale-Up
Handle extra staff devices, long hours, and heavy traffic without IT stress.
Quick-Call Floor Support
Get immediate help so staff never lose a sale waiting for IT.
Vendor Management
We deal with internet, POS providers, and software vendors so you don’t waste time.
Every transaction runs smoothly, customer WiFi works flawlessly, and your store tech never slows sales.
You Will Get a Complete IT Transformation
What your world looks like with ITShield™:
Systems Stay Stable
Fast, reliable technology that never slows down sales or frustrates customers. Your POS, WiFi, and inventory systems work flawlessly every day.
Enterprise Security, Small Business Cost
Bank-level protection for your customer data and business systems without the enterprise price tag. Stay compliant and audit-ready.
Predictable IT Spending
One flat monthly fee covers everything. No surprise invoices, no hourly billing, no budget overruns. Plan your finances with confidence.
Direct Expert Access
Skip the ticket queues and phone trees. Get immediate help from experienced engineers who know your business and systems.
We don't even think about IT anymore — Newplan IT keeps our stores running smooth as silk. Our customers are happy, our staff is productive, and we haven't had a single tech emergency in over a year.
Ready to Stop Losing Sales to IT Problems?
Every minute of downtime costs you money. Slow POS systems, dead WiFi zones, and IT delays frustrate customers and drain revenue.
Free Onsite IT Health Check
A senior engineer will visit your store, validate your POS systems, test WiFi reliability, and deliver a clear Protection Report. No cost. No obligation.
What happens next
Within 48 hours of your visit, you’ll know exactly where your risks are and how to fix them — before they cost you another dollar in lost sales.
Your customers are counting on you. Your technology should never let them down.
IT Solutions for Tri-State Businesses
Flat-Fee. Fast Support. Zero Downtime.
New York City
CALL: 1 917-627-7572
Sales@newplan.com
Office hours: 9am to 5pm Mon–Fri
24/7 support for clients