ITSHIELD - Hospitality Edition
Boutique IT Service for Hotels & Hospitality
Guest WiFi & Booking Systems, Always On
No hourly billing. No surprise invoices. Just flat-fee IT that keeps your guest WiFi, booking systems, and staff tech running without disruption.
When systems go down, guest experience suffers. ITShield™ Hospitality Edition provides round-the-clock support, proactive monitoring, and predictable protection — so your team can focus on hospitality, not IT headaches.
Stop Risking Guest Experience & Reputation
Every WiFi outage or booking system failure in a hotel isn’t just an inconvenience — it’s a reputation risk. Guests expect flawless connections, smooth check-ins, and reliable service. A single system failure can create frustration, bad reviews, and lost revenue.
Traditional IT firms wait until something breaks to react. By then, your guests may already be unhappy and your staff overwhelmed. You need a partner who understands that in hospitality, uptime = reputation.
That’s exactly what ITShield Hotel delivers.
Did you know? Hotels lose an average of $3,200 per hour when booking systems or guest WiFi go down — not including the damage to guest satisfaction and reputation.
The ITShield Hotel Difference
Proactive Monitoring
We catch problems before they affect your guests. Our 24/7 monitoring keeps WiFi, booking systems, and staff tech running — so you never face disruptions during check-ins or peak stays.
Transparent Flat-Fee Pricing
No surprise invoices. No hourly billing. One predictable monthly fee covers unlimited support, so you can budget with confidence while delivering flawless guest service.
Hotel IT Expertise
We understand hotel operations. From guest WiFi to booking systems, lobby networks to conference rooms — our team knows what keeps your hotel running and guests happy.
This isn’t a patchwork of fixes or hourly tickets. ITShield eliminates downtime, prevents guest complaints, and gives your hotel the confidence that systems are always on.
First 30 Days: Stabilization & Setup
We build the foundation so your systems are reliable, secure, and fully supported.
01
Complete IT Audit
Full assessment of your hotel’s WiFi, booking platforms, staff systems, and security posture. We identify vulnerabilities, coverage gaps, and performance bottlenecks.
02
Immediate Issue Resolution
Fix critical problems like slow or unreliable guest WiFi, booking system outages, or device issues that frustrate staff and guests.
03
24/7 Monitoring Integration
Connect all hotel systems — from WiFi to reservation platforms — into our monitoring platform so we can detect and resolve issues before they impact your guests.
04
Security & Backup Deployment
Implement enterprise-grade protection including secure guest WiFi, encrypted staff systems, automated daily backups, and staff cybersecurity training.
Unlimited Support. Complete Protection. Real Partnership.
Our goal is simple: manage and maintain your systems so well that your guests never experience tech issues — and your staff never worry about downtime.
Complete Relief
No more waiting hours for IT. Your WiFi, booking systems, and staff devices are stable and reliable, day in and day out.
Total Confidence
Rest easy knowing your hotel data is secured, backups run daily, and systems are tested with recovery drills.
Clear Visibility
Get regular IT health reports showing exactly what’s fixed and how your hotel stays protected going forward.
True Partnership
A dedicated team that understands hotel operations — not a “break-fix” vendor who only shows up when things go wrong.
What’s Included Every Month
Unlimited Support
Onsite and remote assistance for staff
24/7 proactive monitoring of all hotel systems
Same-day emergency response for critical guest-impacting issues
Direct access to senior engineers who understand hospitality IT
Complete Protection
Daily automated backups with recovery validation
Real-time ransomware defense
Secure and tiered guest WiFi management
Compliance support for PCI and data protection
Business Growth
Quarterly IT strategy sessions tailored for hospitality operations
Secure onboarding & training for staff and managers
Vendor management for booking and property management systems
Cloud optimization for reservations, billing, and collaboration
Hotel-Specific Enhancements
ITShield Plus goes beyond standard IT support with features designed specifically for hotel operations.
Guest WiFi Optimization
Deliver fast, secure, tiered WiFi access that keeps guests happy and staff connected.
Booking System Continuity
Ensure reservation systems stay online with built-in failover protection.
Encrypted Staff Access
Provide secure, reliable access for staff and managers across all devices and locations.
Lobby & Conference Network Support
Optimize front-desk, lobby, and conference room networks for seamless guest service.
Staff Onboarding & Training
Equip staff with secure accounts and basic IT training to reduce errors and downtime.
24/7 Monitoring & Emergency Response
Round-the-clock monitoring and same-day response to keep operations running smoothly.
Guest stays flawless, staff stay supported, and your hotel runs without IT interruptions.
Your Hotel, Transformed with ITShield
What your world looks like with proactive, boutique IT:
Reliable Systems, Always On
WiFi, booking platforms, and staff devices stay up and running 24/7.
Enterprise Security Without High Cost
Bank-level protection for guest data and hotel systems — secure and PCI-ready without enterprise pricing.
Flat-Fee Predictable IT Spending
One monthly fee covers everything. No hourly billing, no surprise invoices.
Direct Access to Hotel IT Experts
Skip ticket queues. Get immediate help from engineers who understand hotel operations.
Since switching to Newplan, our WiFi and booking systems have been flawless. Guests are happy, staff are supported, and we haven’t had a single tech issue disrupt operations in over a year
Ready to Stop Losing Guests to IT Problems?
Don’t wait for the next WiFi outage, booking system failure, or network crash to damage your hotel’s reputation. Every day you delay is another day of risk — and another day guest trust hangs in the balance.
Free Onsite IT Health Check
We’ll send a senior engineer to visit your hotel, review your guest WiFi, booking systems, and staff technology, and assess your network reliability.
You’ll receive a comprehensive Protection Report with clear steps to keep guests connected, bookings online, and operations running smoothly. No cost. No obligation.
What happens next
Schedule your free assessment today. Within 48 hours, you’ll have a snapshot of your vulnerabilities and a roadmap to bulletproof uptime and reliability. Then decide if ITShield™ Hotel Edition is right for your property.
Your customers are counting on you. Your technology should never let them down.
IT Solutions for Tri-State Businesses
Flat-Fee. Fast Support. Zero Downtime.
New York City
CALL: 1 917-627-7572
Sales@newplan.com
Office hours: 9am to 5pm Mon–Fri
24/7 support for clients