Flawless Stays.
Supported Teams.
24/7 IT for hotels that never close. Guest WiFi, booking systems, cameras, and always-on support — all included. One monthly fee. Senior engineers who know your property.
Always-On Support
Pod Hotel Properties
Surprise Bills
Always On. Never Closed.
Your property never stops, so neither do we. Steve knows every floor, every network drop and every system — and answers the phone at 2am.
24/7 — Hotels Never Close
Weekend, holiday, 2am — someone answers. Direct access to engineers who know your property.
Guest WiFi That Works
Tiered access. Dead zones eliminated. Guest browsing never impacts operations.
Booking System Uptime
PMS monitoring, backup connectivity, and failover. Reservations never go down.
Your Hotel Runs 24/7. Your IT Doesn't.
Guest WiFi complaints on TripAdvisor. PMS down at check-in. Five vendors and nobody owns the whole picture. Your IT company works 9-5 Monday to Friday.
Guest WiFi Complaints Hit Reviews
Negative WiFi reviews on TripAdvisor and Google directly hurt bookings. Every bad review costs you future guests.
Current IT Works 9-5
Your hotel runs 24/7 but your IT company doesn't. Weekend PMS failure at check-in and there's nobody to call.
Booking System Goes Down at Check-In
PMS outage during check-in and the front desk is paralysed. Guests are waiting. Revenue is walking out the door.
Five Vendors, Nobody Accountable
One company for WiFi, another for cameras, another for phones. When something breaks, everyone points at someone else.
Every Floor. Every Closet. Every Network Drop.
Steve walks the entire property. Documents everything. Then we fix it, lock it down, and manage it — 24/7.
Full Property Audit
Steve walks every floor, closet, and network drop. WiFi, cameras, PMS, phones, wiring, server rooms — everything documented.
Critical Fixes
WiFi dead zones fixed. Camera gaps closed. Backup failures resolved. 24/7 monitoring deployed on all property systems.
Staff Training
Front desk and operations staff trained on reaching Newplan directly. Vendor contacts transferred. Guest WiFi optimised.
24/7 Partnership
Ongoing monitoring, maintenance, quarterly vCIO sessions with the GM, and full vendor management. Steve maintains the relationship.
One Flat Fee. Complete Property Coverage.
Custom pricing from $2,000/property/month based on room count and complexity. Never quoted before the on-site walkthrough.
24/7 Support
- Unlimited remote and on-site
- Direct access to senior engineers
- Same-day emergency response
- Holiday and weekend coverage
- No ticket queues or escalation chains
Property Systems
- Guest WiFi management and optimisation
- PMS monitoring and failover
- Security cameras and remote access
- Back-office IT (front desk, phones)
- Network across all areas
Protection and Growth
- Daily backups with recovery testing
- Enterprise security (Threat Locker, MFA)
- PCI compliance for payment processing
- Full vendor management
- Quarterly vCIO sessions with GM
Hotels That Stopped Worrying About IT
"We just love what you're doing. It's great. We have no problems. You're terrific."
David Bernstein
General Manager, Pod Hotels
"Newplan doesn't just fix problems — they prevent them. Their proactive approach has saved us thousands in potential downtime costs and given us genuine peace of mind."
Michael Rodriguez
Owner, Hudson Valley Manufacturing
Steve Knows Every Floor of Your Property
Steve Carey has 14 years with Newplan. He manages Pod Hotels (4 NYC properties) and Westin LaGuardia. He walks every floor, every closet, every network drop. When something goes wrong at 2am, he's the one who answers.
That's less than half the cost of a full-time IT person — and you get 24/7 coverage with senior engineers who know your property intimately.
Steve Carey
Vice President / Chief Technical Officer
Jack Asaro
Senior Engineer
Questions from General Managers
Your Guests Expect Flawless. So Should Your IT.
Book your free property walkthrough. Steve will evaluate your entire property — guest WiFi, PMS, cameras, network — and deliver a detailed report. No pressure, no obligation.
Book Your Free Property Walkthrough