So you’re running your business and all of a sudden a computer stops working, your printer stops running, or your server becomes unresponsive. What do you do?
If you’re like many small businesses, chances are you ask you go to your most computer savvy employee–you know the one–and you ask him to fix it. Or maybe you are the computer savvy one and you hop on Google and search for how to fix the problem. Maybe you have an error code that you can search for or maybe you’re groping around in the dark searching for “flashing red light + printer model” and sifting through dozens of different potential solutions to the problem.
This is an inefficient way to solve a problem, and the time you waste working on solving your IT problem is time that could be better spent running your business.
So when should your business consider outsourcing it’s IT needs?
There are a number of factors that I recommend you consider when deciding if the time is right to outsource your IT needs. At some point, all businesses will reach a size where it makes sense to hire an outside IT firm to manage their IT needs.
The first factor you should look at is the complexity of your IT infrastructure. How many different types of systems do you have in place. If you only have two Mac computers, you probably aren’t at a point where you need to outsource. But once you start adding networked printers, point-of-sales systems, servers, networked phone systems, and other devices, it becomes too much for any non-specialist to keep track of.
In addition to complexity, there is also the matter of size. The aforementioned two Mac computers might be something that you can handle but what about 10 or 20? Even if your IT systems have a limited variety of devices, once there are more than a few devices, it makes sense to outsource your needs to a managed IT services provider.
When you’re a small business, you have to wear many hats. You’re customer service and accounting and marketing and custodial services. But at a certain size, it makes sense to start outsourcing various tasks, especially high-skill tasks that are not your specialty. Outsourcing things like bookkeeping and IT management frees up time for you to do higher value work. Outsourcing early on high-skill tasks is ROI-positive.
If you haven’t thought about outsourcing your business IT needs, it’s worth considering. If you’d like to learn more about outsourcing your IT, contact us today for a free consultation.