When an IT problem strikes, it is vital that it is resolved as quickly as possible. Your business is reliant on IT for conducting internal operations and for your customers to conduct business with you. Downtime costs money, it damages your brand and reputation, and can damage trust and morale within the company. Businesses that have underestimated the importance of IT and the damage caused by a failure generally suffer and many have failed.
Our emergency IT support and IT disaster recovery services will get you back up and running quickly. We guarantee response times of 1 hour or less for remote service help and 2 hours or less for onsite service for critical issues occurring during business hours. For IT problems that occur on nights, weekends, and holidays, we guarantee response times under 2 hours for remote service and under 4 hours for onsite service.
We realize for every hour your IT service is suffering from an issue, your business is potentially losing thousands of dollars and suffering damage brand and reputation damage that can be difficult, sometimes impossible, to recover.
Our technicians are experienced in dealing with a wide range of problems that occur on a wide range of devices including:
- Network equipment
We have decades of experience, and train all of our technicians regularly on new hardware and software to ensure they’re able to provide you with the best service possible and make your downtime minimal.
By leveraging our emergency services and other help services for your IT infrastructure you will be able to maintain a higher uptime for your clients and your employees. We have proven our value to our clients consistently with not just our response time speed, but with how quickly we develop a solution and/or fix the issue.